This page explains in detail how the cp12 platform collects, uses, and protects your personal information. Please read the full policy carefully before using our services.
When you register with cp12, we collect your name, mobile number, email address, and date of birth. For identity verification purposes, your national ID or passport details may also be requested. This information is essential for managing your account and maintaining security.
Information about your device and browser — such as your IP address, operating system, browser type, and screen resolution — is recorded automatically. This helps improve platform performance and detect fraudulent activity. Your usage patterns, preferred games, and betting history are also stored.
When you transact via bKash, Nagad, or Rocket, payment-related details — such as your mobile banking number and transaction amount (in BDT) — are collected. Full payment card numbers or PINs are never stored. All financial data is processed using encryption.
The data we collect is primarily used to manage your account, process transactions, and provide customer support. By analysing your preferences and usage patterns, we can offer more relevant game recommendations, personalised bonus offers, and an improved overall experience — all with your benefit in mind.
Your data is used to maintain platform security and prevent fraudulent activity. cp12 uses your registered mobile number or email to communicate important matters — such as transaction confirmations, security alerts, and policy change notifications. You always have the option to opt out of marketing messages.
Cp12 uses cookies — small files stored in your browser. These cookies remember your login status, save your language preferences and settings, and ensure faster access on return visits. Some features may not function correctly without cookies.
We use three types of cookies: essential cookies (required for the platform to function), functionality cookies (which remember your preferences), and analytics cookies (used to understand usage patterns). You can manage or delete cookies through your browser settings, though doing so may limit certain platform features. cp12 does not use third-party advertising cookies.
Cp12 never sells your personal information or shares it with advertisers. Limited data may be shared with trusted third parties strictly for operational purposes — such as payment processors, game software providers, and cloud storage services. All such partners operate under strict confidentiality agreements.
In cases of legal obligation — such as a court order, government investigation, or regulatory directive — relevant information may be disclosed to the appropriate authorities. In such situations, cp12 is required to comply with the law and follows a policy of sharing the minimum data necessary. Any third-party data sharing remains strictly within the bounds of this Privacy Policy.
As a cp12 user, you have several important rights. You can view the information stored in your account at any time and request corrections if needed. If any details are incorrect or out of date, our support team can help you get them updated.
If you request account closure, your personal data will be deleted within a specified timeframe; however, certain transaction records may be retained for a period due to legal obligations. To protect your data, cp12 uses industry-standard SSL encryption, firewalls, and two-factor authentication. All data stored on our servers is encrypted and accessible only to authorised personnel on a need-to-know basis.
Cp12 reserves the right to update this Privacy Policy at any time. If significant changes are made, a notice will be posted on the platform and a message may be sent to your registered mobile number. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding our Privacy Policy, please contact our support team at support@cp12.app. Our team provides assistance in Bengali and aims to respond to your message on any working day. All data privacy requests are taken seriously.
For any questions about our Privacy Policy or your account, visit our FAQ section or join cp12.